Privacy policy

Introduction

CAMBRIDGE DNA TECHNOLOGIES LIMITED, trading as Swan Science, ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services. By accessing our website or purchasing our products, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect and process the following types of personal information:

• Personal Identification Information: Name, email address, phone number, and postal address.
• Payment Information: Payment details such as credit card information, which are processed securely.
• Order Information: Information related to purchases, such as order history and preferences.
• Technical Information: IP address, browser type, device information, and usage data to enhance your website experience.

2. How We Use Your Information

We use the collected information to:

• Process and fulfill your orders.
• Communicate with you about your order, respond to inquiries, and provide customer support.
• Improve our products, services, and website functionality.
• Send you updates on our products, special offers, or other information we think you may find valuable, if you have consented to receive these.

3. Sharing Your Information

We may share your information with third parties under the following circumstances:

• Service Providers: We may share your data with third-party service providers who assist with order fulfillment, payment processing, and website functionality.
• Legal Requirements: We may disclose your information if required to comply with applicable laws, legal processes, or government requests.
• Business Transfers: If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

4. Data Security

We are committed to ensuring that your information is secure. We use appropriate technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Once your data is no longer needed, it will be securely deleted.

6. Your Rights

You have the right to:

• Access your personal data.
• Correct any inaccurate information.
• Request deletion of your data where applicable.
• Object to processing of your data in certain situations.
• Withdraw consent at any time if we rely on your consent for processing.

To exercise these rights, please contact us at the address below.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, analyze site performance, and understand user behavior. You may control the use of cookies in your browser settings.

8. Children’s Privacy

Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top of the policy. Continued use of our website after any changes constitutes your acceptance of the new terms.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

By email: info@swan.science

By post:

CAMBRIDGE DNA TECHNOLOGIES LIMITED trading as Swan Science
Address: Cumberland House, 24-28 Baxter Avenue, Essex, England, Southend-on-Sea, SS2 6HZ